Managing Social Media and Consumerism

The Grapevine Effect in Competitive Markets

Paperback Engels 2013 9781349448401
Verwachte levertijd ongeveer 9 werkdagen

Samenvatting

Categorically reviews the theories of communication, best practices in social media and previous research, and analyzes the corporate involvement towards strategic and tactical stewardship in serving customer-centric business requirements.

Specificaties

ISBN13:9781349448401
Taal:Engels
Bindwijze:paperback
Uitgever:Palgrave Macmillan UK

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Inhoudsopgave

PART I: EVOLUTION OF SOCIAL MEDIA 1. Shifts in Marketing Communication 2. Market Communication and Grapevines 3. Strategic Planning with Social Media PART II: ANALYSIS OF SOCIAL MEDIA EFFECTS 4. Social Marketing 5. Digital communities 6. Social Media for Consumer Insight 7. Social Media Metrics 8. Technology and Media Effectiveness PART III: THE SYNTHESIS 9. The Human Factors 10. Communication and Conflicts 11. Globalization and Consumer Behavior

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        Managing Social Media and Consumerism