Practical Spoken Dialog Systems

PREFACE CONTRIBUTORS INTRODUCTION * PART 1: INITIAL STAGES SUZANNE LIEBOWITZ TAYLOR / Beyond Technology * 1. Introduction * 2. Speech Engagements * 3. Discovery * 4. Summary * PART 2: DESIGN CLIFFORD NASS AND LI GONG / Ten Principles for Designing Human-Computer Dialog Systems * 1. Introduction * 2. Processing Speech * 3. Producing Speech * 4. Spoken Dialog Interaction * 5. Final Thoughts * JAMES A. LARSON / Voice User Interface Design for Novice and Experienced Users * 1. Introduction * 2. Developing Voice User Interfaces * 3. Guidelines For Voice User Interfaces for Novice Users * 4. Guidelines for Voice User Interfaces for Average Users * 5. Guidelines for User Interfaces for Experienced Users * 6. Advanced Techniques * 7. Iterative Testing * 8. Summary * MORENA DANIELI / Designing Error Recovery Dialogs * 1. Introduction * 2. Human-machine Miscommunication * 3. Kinds of Miscommunication * 4. The Design of Error Recovery Subdialogs * 5. How Users Signal Misunderstanding * 6. Conclusions * DEBORAH A. DAHL / Visualization Tools for Designing Spoken Dialogs * 1. Problem * 2. Visualizing Dialogs * 3. The Role of Tools in Development * 4. Example Dialog * 5. General Issues and Selection criteria * 6. Conclusion * 7. Acknowledgements * KURT GODDEN / How to Wreck a Nice Speech Grammar * 1. Introduction * 2. Limitations of Speech Grammars * 3. Who is the User? * 4. Grammar Design * 5. Error Prompts * 6. Complexity * 7. Ambiguity * 8. Miscellaneous * 9. Conclusions * JUDITH A. MARKOWITZ / Designing for Speaker Authentication * 1. Introduction * 2. Speaker Authentication Dialogs * 3. Advanced Techniques * 4. Handling Errors and Problems * 5. Final Words * PART 3: DEPLOYMENT ROBERT KEILLER / Using VoiceXML 2.0 in the VxOne Unified Messaging Application * 1. Introduction * 2. Overview of VxOne * 3. Generation of Dynamic VoiceXML pages * 4. Speed and Latency * 5. Prompt Generation * 6. Conclusions * PART 4: NEW IDEAS SAMUEL BAYER / Building a Standards and Research Community with the Galaxy Communicator Software Infrastructure * 1. Introduction * 2. Enabling an Engineering Community * 3. The GALAXY Communicator software infrastructure * 4. Design * 5. Implementation and Logistics * 6. Standards, Commercialization and the GCSI * 7. Conclusion * CANDACE L. SIDNER / Building Spoken-Language Collaborative Agents* 1. Introduction * 2. Collaborative Interface Agents * 3. Four Spoken Language Collaborative Agents * 4. Design Issues for Collaborative Agents * 5. Related Work * 6. A Recap of Lessons Learned * INDEX *