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Digitalisation of Global Business Services

Orchestrating the Enterprise Ecosystem

Gebonden Engels 2024 9783031515279
Verkooppositie 3921Hoogste positie: 553
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Samenvatting

The concept of Global Business Services (GBS) is well recognised and researched by both scholars and practitioners. However, the complexity of applying GBS has been the subject of various critiques due to its effect on firms’ business processes, service portfolio and provisioning of in-house as well as outsourced services. Although GBS results have been much criticised, this book argues that the rise of digitalisation reopens the question of implementing GBS successfully.
The findings of this novel research, which is based on a multi-method approach, provide insights in relevant GBS factors and how these factors affect a GBS implementation strategy. Further analysis show how digitalisation, including platforms and AI, enable GBS organisations to decrease implementation issues. Research outcomes illustrate that firms which apply an enterprise ecosystem approach are better able to exchange GBS information. The willingness and ability of firms to intensify the collaboration at managerial and subject matter level will help to overcome GBS implementation challenges. This book puts forward the case that the rise of digitalisation enables GBS organisations to provide benefits and ensure that the GBS business model still matters. It will be of great interest to scholars and students of digital business and innovation.

Specificaties

ISBN13:9783031515279
Taal:Engels
Bindwijze:gebonden
Verschijningsdatum:28-2-2024
ISSN:

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Inhoudsopgave

Introduction.- Chapter 1: Strategic enterprise related developments.- Chapter 2: Positioning Business Services (BS comprise of F&A, HR, SCM, IT).- Chapter 3: Literature review.- Chapter 4: Development of hypothesis.- Chapter 5: Quantitative Research.- Chapter 6: Business Services Configurations.- Chapter 7: Case study Decentral organizational structure.- Chapter 8: Case study organizational structure.- Chapter 9: Case study federated organizational structure.- Chapter 10: Cross case study.- Chapter 11: Conclusions, limitations.- Chapter 12: Outlook: The future of orchestrating a digital enterprise ecosystem.

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        Digitalisation of Global Business Services